great customer service

I was in bed this morning and looking forward to my morning milk and cereal but I was too lazy to get up, doing the five more minutes’ thing over and over!

As I was stalling getting up I got thinking about the one time so long ago when I started eating breakfast. I was never a breakfast person even though it is the most important meal of the day.

I started eating breakfast when I got pregnant with Ziad. I used to stop at Tim Horton’s every morning and order the exact same thing every single weekday morning. The staff at that Tim Horton’s knew me and...I think they named me the pregnant bagel and milk lady. After few months I would say the usual at the drive through. I used to have a whole wheat bagel, with cream cheese and a large chocolate milk everyday, I know I am so boring, but I do love those bagels!

After Ziad was born I had an awful postpartum problem! Constipation! After your birth bodies go out of whack and all sorts of things happen to the body...and believe me you do not want to be constipated few days after giving birth! It is 100000000000x worse than any other time. So of course I could not take any off the counter remedies since I was breastfeeding my few days old Zozo. The next best thing was a high fibre cereal. I chose Kellogg’s raisin bran cereal. It did the trick! When I had my second baby I was already eating cereal every morning I did not have the same problem. So pregnant ladies, do start eating a high fibre cereal from now!

So I got hooked on raisin bran cereal. I had it every morning for month. One day I bought a new box and was all looking forward to my breakfast! I dug in and YUCK! The raisins tasted like olives! I thought that I bought a faulty box; I threw it out and went to the grocery store to buy another one. It was the same! YUCKY RAISINS! What am I supposed to do now?? How could this happen...I was very upset! I called the 1800 number on the box and talked to a nice lady. I complained my heart out. It turned out that they used a different vinery! I was so sad! How could this happen?? My yummy cereal! How could they do this to me! So I went out and bought bran cereal and some raisins...it is not the same though!

Few days I received a letter from Kellogg’s. They were very apologetic. They sent along four coupons for free Kellogg’s products. Cool I thought. I kept on buying bran cereal and eventually got used to it. I add a bit of sugar and some cinnamon and it is yummy! A couple weeks later they sent another four coupons for free stuff...I bought more cereal with those and I guess other stuff...

Few months later after a visit to Amman, I came back to find a big box from Kellogg’s. They fixed the problem with the raisins and had sent three boxes of the raisin bran cereal. Later they sent another box with three boxes of cereal.

For few months I got free cereal and my favourite cereal was back to normal! I did switch to the plain bran cereal eventually because it has lower calories.

But seriously, isn’t this great customer service or what??